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Audi S4 and RS models feature 19" 5-V-spoke alloy wheels with a diamond-cut finish and the distinct "Audi Sport" logo etched into the metal. Harwoods' "Complete" policy fails on two fundamental counts:
"Smart Repairs" offered under the policy use a machining process that grinds away the surface, permanently removing the "Audi Sport" logo.
An RS or S-model Audi without its factory wheel branding is considered an "incomplete" restoration, negatively impacting the resale value.
Internal Admission
"Unfortunately... it is not repairable, especially wanting to keep the Audi sport [branding]."
The investigation by Harwoods Audi Southampton has been characterized by template responses and a lack of factual accuracy.
The formal Final Response was addressed to [Enter name], revealing a dangerous lack of basic professional due diligence.
Harwoods falsely claimed repairs were "completed" when the customer had explicitly declined them to preserve the wheel's integrity.
Multiple management figures ignored deadlines and failed to return calls for over 14 days during the initial dispute.